Manufacturers and Distributors to Focus on the Critical Role of Customer Service at Fall APICS Inland Empire Symposium

APICS-IE, Amazon, Manufacturers, Distributors

The Fall APICS-IE Executive Panel & Networking Symposium will focus on The Amazon Effect where manufacturers and distributors feel the pressure to improve service and offerings to compete for customers.

A panelist of industry experts will share case studies and best customer centric practices on Saturday, Nov. 8 at the Eagle Glen Golf Club in Corona, Calif.

The Inland Empire Chapter of APICS, the leading association for supply chain and operations professionals, is putting the spotlight on service with its Fall Executive Panel & Networking Symposium: The Amazon Effect: The Critical Importance of Customer Service for Manufacturers & Distributors on November 8. The symposium will feature networking and a lively discussion on how Amazon and companies like Amazon are continuously improving customer service, slashing lead times and building loyal patrons. Featured panelists include Kusum Kavia of Combustion Associates, Inc., Derinda Ehrlich, APICS VP Corporate Channel Services and former executive at Avnet and Motorola, Jonathan LaCour, Casa Herrera and Chris Riley, Mitochon Systems, Inc.

“The Symposium brings together manufacturing and distribution students and professionals to exchange ideas and hear from business leaders on how they are navigating the current business environment and increasing complexities required to succeed,” explains Lisa Anderson, President of APICS-IE and LMA Consulting Group. “This topic is near and dear to my heart having just completed research and a webinar on the Amazon Effect. We know that customer service is truly a game changer and the research confirmed what Amazon already knows. It is time for manufacturers and distributors to rethink how they service their customers and builds and deliver products to meet and exceed expectations every time. That’s how you build a loyal customer!”

The Fall Executive Panel & Networking Symposium: The Amazon Effect: The Critical Importance of Customer Service for Manufacturers & Distributors will be held Saturday, November 8, 2014 at the Eagle Glen Golf Club in Corona, Calif. Fees to attend the event from 8:00 AM to 11:00 AM are $15 for members, $25 for non-members and students are free. Breakfast buffet is included. Register here or cut and paste the following link into your browser:

APICS-IE Chapter President Lisa Anderson Recognized as Top Supply Chain Management Influencer by SAP

Global technology leader SAP recently named LMA Consulting Group President, Lisa Anderson, as the 16th most influential in supply chain management and sustainability. SAP recognized her as a thought leader on how the world is changing and what businesses need to do to adapt for the greater good.

The article “Top 46 Resource and Optimizations Influencers (Plus a Few Others)” heralded supply chain management as a way for companies to optimize global resources and become more socially responsible.

Welcome to APICS-IE’s New Website

Welcome to our new website!

We are thrilled to launch our new, re-branded website & blog. We are excited to be able to create more community with our blog as we’ll be writing articles about events and trends, posting pictures, featuring member spotlights etc.

As always, we want your feedback. Please send your requests for programs, tours, education/ classes etc. Our goal is to provide value and create a dynamic community of supply chain and operations professionals in the Inland Empire. Please join us for our events.

Lisa Anderson
President, APICS-IE